These three conditions allow you to set up automation based on the time and day when the client interacts with the bot. They are useful for limiting response times, creating periods of silence for the bot, setting up autoresponders, and other scenarios where it’s important to consider when the client makes contact with the automation.
Note: ChatPlace uses the UTC+0 time zone. When setting time in conditions, delays, and broadcasts, please account for the difference with your local time.
For example, if you want the condition to be met at 16:00 LA time (Pacific Time), you should set the condition time to 23:00 UTC+0, as LA time is UTC-7, which is 7 hours behind UTC.
1. Condition: Time
This condition checks the time at which the client reached a particular step in the automation flow.
Parameters:
After — the condition is met only if the client’s time is later than the specified time.
Between — the condition is met if the client’s time is within the specified range.
Before — the condition is met if the client’s time is earlier than the specified time.
Example:
Set the bot to be active from 8:00 AM to 4:00 PM so clients can interact with an operator during this time, and after 4:00 PM, an autoresponder will send the message: "I’ll be back tomorrow" with buttons that allow the client to find information on their own.
2. Condition: Date
This condition is similar to the "Time" condition but takes the date into account — the specific day and month when the client reaches this step in the flow.
Parameters:
After — the condition is met if the client’s date is later than the specified date.
Between — the condition is met if the client’s date is within the specified range.
Before — the condition is met if the client’s date is earlier than the specified date.
Example:
You plan to hold a webinar on January 15. To invite clients to the webinar, you add a message with all the necessary information in your automation. But if the client arrives after the webinar, there’s no need to invite them again. Instead, you can make a special offer.
3. Condition: Day
This condition checks only the day of the week and allows you to set different responses depending on the day the client reaches this step in the flow.
Parameters:
Weekdays — you can select one or more days of the week when the condition will apply.
Example:
You want the bot to respond to clients only on weekends, for example, on Saturday and Sunday, and be silent during the weekdays, waiting for interaction with a live operator.
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