If you received an email notification that the subscription payment attempt failed, don’t panic just yet — this is only the first attempt.
After 24 hours, the system will try the payment again. If the second attempt fails, your subscription will be canceled, service functions will be suspended, automations will stop working, and chats will be read-only.
There are 2 main reasons why the subscription payment might fail:
Insufficient funds on the card. In this case, we recommend checking the current subscription cost in your account and ensuring that your card has enough balance to cover it.
Your card is blocked, the bank rejected the transaction, or there are spending limits on the card. If that’s the case, we recommend contacting your bank to check the card status. If needed, link a new card to your ChatPlace account.
How to update your card information:
Go to the “Billing & Plans” section in your account.
Click the cart icon next to your current linked card.
A warning will appear that deleting your card will block all functions. Don’t worry, this won’t interrupt anything right now. This warning is for when the paid period ends — without a card, the subscription won’t renew and the plan will be blocked.
After removing the old card, you’ll be able to link a new card.
If you missed the renewal moment and your subscription has already been blocked, you can click the “Renew” button next to your plan or use the plan configurator via the link below: