Checking if the bot is working properly
Important! Before reconnecting your Telegram bot, make sure the issue is really with the bot itself. Check your subscription status — it must be active. Also, test the bot to confirm whether it’s functioning correctly.
To do this, create a new automation for your bot:
Set up a simple flow with a button.
Add a trigger word to launch it.
Test the bot using several different accounts.
If the automation works on at least one test account, the problem is likely not with the bot — check your other automations and look for setup errors.
If the issue occurs on all accounts (the bot doesn’t start or buttons don’t respond in any automation), follow the steps below.
Creating a new token
In some cases, when the bot doesn’t respond to triggers or buttons don’t work, it may mean that the connection between the bot and the platform was lost. This can happen if the bot was connected to multiple integrations.
Telegram does not allow one bot to be used in several integrations simultaneously, and connecting a new integration automatically breaks the previous one.
If your bot doesn’t respond or buttons don’t work, follow these steps to restore functionality:
Open Telegram and go to @BotFather
This is the official Telegram bot for managing other bots.
Type the command
/mybots
You’ll see a list of your bots.
Select the bot you want to restore
In the menu, choose “API Token”
Click “Revoke current token”
This will delete the old token and generate a new one, automatically disconnecting the bot from all previous integrations.
Copy the new token
After you click “Revoke current token,” a new token will appear — tap on it to copy it to your clipboard.
Go to ChatPlace and open your bot in the Accounts list
In the bot settings, click “Update token”
Paste the new token you copied and confirm by clicking “Update token”
Once completed, the issue with buttons and data exchange should be resolved.
Test the bot again to ensure it’s working properly!