Notifications in Telegram is a special tool, thanks to which you will not miss important dialogs with clients and can always instantly connect to the conversation, if necessary.
The scope of application of notifications depends only on your imagination, for example, you can:
collect user data for further consultation
take orders for specific customer parameters
connect to the dialog when the bot can not answer all the questions of the client
record all users who have reached a certain part of the chain
display the test results of each user to compare statistics and much more.
Use notifications in conjunction with variables that save the messages of users within the chain and you will be able to configure the most detailed and useful notifications that will save your time.
You will not have to study the entire dialog, you will have all the necessary information in one message.
To connect notifications in Telegram you need:
1. Open the settings of your project and go to the "Integrations" section
2. Select the Telegram notifications integration, follow the link (or pass the link to the operator)
3. Launch our special bot in Telegram
Done! You have connected notifications. Now you can customize them inside the automations.
Notifications are customized inside the bot, through the "Action" block.
When customizing a notification, you need to select the recipient and fill in the notification itself.
When customizing notifications, choose the right variables to save the user's responses into, for example, we save the user name and number into certain variables that we will choose when customizing the notification.
The user will go through a certain chain of messages:
And as soon as the user reaches the notification block - our bot will immediately send you a notification:
There can be only 1 notification recipient per 1 project (ChatPlace account), so choose the right operator (notification recipient) right away.
If you add a participant (or you have been added as a participant) to a project, then for the participant to receive notifications from this project they have to go through the whole process of connecting notifications in this particular project.
If you have been added to several projects - you need to re-enable notifications in each of them using the link from the project settings. After that, when setting up notifications, a choice of recipients will appear.