Payment generation:
Fundamentals
When you upgrade to the Pro plan, you will only pay for the days until your next payment. For example, if you activated your subscription on April 1 and added the Gamification package on April 15, the cost of this package will be $22.5.
Withdrawals for enhancements are immediate and are automatically charged to the linked bank card.
For additional packages the payment is deducted at the end of the payment period. At the same time, if the free limit is exceeded, the account will not be blocked and the automations will work correctly.
Adding new functions
You can add an unlimited number of additional packages in the Pro plan for an additional fee. In the Unlimited plan, all of these are already included in the subscription price.
Adding a new account slot (bot)
On the page of all automations, click on the "+" icon near the list of connected accounts. If there is no slot available, the system will offer to buy it. The amount will be deducted from the linked bank card and you will be redirected to the page of adding a new account.
Adding a new employee
Go to the Team Members section and start adding a new employee. If you don't have a slot available, the system will prompt you to purchase one.
Adding Gamification
Go to the Gamification section and start creating a new game. If you do not have this package, the system will prompt you to purchase it.
Adding a Neural Network
Go to the automation builder and activate Add a Neural Network action. If you do not have this package, the system will prompt you to purchase it.
❗ Be careful! We do not give refunds for accidental addition of the new features (packages), regardless of the date of the payment.
Subscription Change
ChatPlace has 2 options to change your subscription:
Switching to a different plan
Changing the configuration of your current subscription (available for Pro only)
To change your subscription, go to the Account/ Subscription section . Click on the name of your plan and select one of the appropriate options.
If you want to change from a Pro plan to an Unlimited plan, select "Change Plan" and follow the instructions.
If you want to switch from Unlimited plan to Pro plan, a window with tariff plan selection will automatically open when you click on the name of your plan. Then follow the instructions of the service.
If you want to change the configuration of the current plan (available only for Pro), select "Change configuration" and follow the instructions.
You can add or remove unnecessary features, as you wish.
You cannot reduce the number of accounts or participants in a project if all slots are occupied. Exclude a participant or delete an account to remove slots. To remove Gamification - stop the active game.
❗Be careful! We do not give refunds for the removed features (packages) that have already been paid for, regardless of the date of the payment.
Subscription Information
To see payment date, costs, payment history:
Click on your ChatPlace account avatar in the lower left corner
Select My Account from the pop-up window
Go to the Subscription section
💡 If you have a Free plan, the Subscription section displays the remaining number of free interactions.
To see a detailed breakdown of the number of interactions used and features connected, as well as the pricing for your subscription:
Click on your ChatPlace account avatar in the lower left corner
Select My Account in the pop-up window.
Go to the Limits section
How to Cancel Subscription
You can cancel your subscription at any time by yourself:
Click on your ChatPlace account avatar in the lower left corner
Select My Account in the pop-up window
Go to the Subscription section
Near the price, click on Unsubscribe and then confirm your choice. The subscription will be active until the end of the paid period, and after that it will be automatically cancelled. If you cancel the subscription, the auto-renewal function will be cancelled as well. Also in this section you can delete the linked bank card or change it to another one.
You can always return to this section and renew your subscription.
❗Be careful! We do not issue refunds for accidentally activated or not cancelled subscriptions.
Subscription Refunds
ChatPlace is a SaaS service (you only rent it for a certain period of time), so there are no refunds for subscriptions.
But, if you forgot to cancel your subscription and were automatically charged, please contact technical support within 3 days. Our team will be able to credit the charged amount to your account as bonuses, which can be used to pay for a new subscription in the future.