Telegram notifications are a useful tool that ensures you don’t miss important client conversations and allows you to quickly join a dialogue when necessary. The applications for notifications are limited only by your imagination.
For example, you can use them for:
Collecting user data for further consultations and processing orders based on client parameters.
Integrating with an AI avatar to join conversations when the bot cannot answer all questions.
Tracking users who have reached a specific stage in an automation sequence.
Informing about payments for your products.
Displaying test results to compare statistics, and much more.
Before setting up notifications, make sure you have enabled them: How to Enable Telegram Notifications.
How to set up notifications
Create a new Action block.
Select the action type: "Telegram Notification".
Choose the project member who will receive the notifications.
Enter the notification text and specify all the necessary variables that store client data.
If your project has multiple team members, you can assign different recipients for each notification.
In the notification text field, include all relevant information so that the operator immediately understands from which automation and at what stage the notification is coming.
Important Note! When using the {{ chatLink }} variable in a notification, you can send the operator a direct link to the conversation with the client in your Direct.
However, if this variable is used in a Telegram bot, only the client’s @username will be displayed, as Telegram does not allow viewing conversations between the client and the bot outside the platform.
Example of use in automation
Set up client data collection in automation, saving different data points into separate variables:
If needed, assign specific values to variables using the Set Variable action while conducting a survey:
Once the client completes the target action, such as submitting all required information, add the Telegram Notification action.
When configuring notifications, select the relevant variables where user responses are stored. For example, store the user's name and phone number in specific variables, which will be included in the notification setup.
What the notification looks like
After the client completes the entire scenario and submits their data:
Upon reaching the notification block, our bot will immediately send you a message.
Use notifications in combination with variables that store user messages within the automation sequence. This will help you to create informative and useful notifications, saving time by consolidating all essential information into a single message, so you don’t have to go through the entire conversation.