What are Telegram notifications?
Telegram notifications are a tool that allows you to receive important messages in real-time and join client conversations at the right moment.
You can use notifications for various purposes, such as collecting data, tracking orders, joining a conversation when the bot cannot respond, or logging key stages in an automation flow. Combine notifications with variables to consolidate all necessary information into a single message and efficiently manage conversations, saving time.
How notifications work
As soon as a user reaches the Telegram Notification action, a dedicated Telegram bot will send you a message containing the selected client information.
Important! Currently, notifications can only be linked to a specific Telegram account. It is not possible to connect notifications to a Telegram group, as the bot cannot send messages to groups.
How to connect notifications
To connect Telegram notifications, follow these steps:
Open your project settings and go to the Integrations section.
In the list of integrations, select Notifications.
Click the link to open Telegram or share the link with the operator who will manage notifications.
Launch the dedicated bot in Telegram.
That's it! You have successfully connected notifications. Now you can configure them within your automation workflows.
More about How to configure notifications in the automation builder.
How to add multiple notification recipients
Note: 1 project participant = 1 notification recipient. If you are the project owner and there are no other participants, you will only be able to connect notifications to one Telegram account.
To add an additional notification recipient, you need to invite a new participant to the project as an Administrator (Admin).
If you don’t want the team member to have full control over your project but only receive notifications, change their access level to Operator after they have connected notifications.
Once you’ve added a team member, they need to connect their notifications within your project by following these steps:
Switch to your project.
In the project settings, find the Notifications integration.
Click the link to open Telegram and launch the bot.
Done! Once the team member has connected their notifications, you can select them as a recipient in the notification settings:
If you are added to multiple projects as a team member, you must connect notifications separately for each project using the integration link in the project’s settings.
How to change the account for receiving notifications
To disconnect one Telegram account from notifications and connect another, follow these steps:
Open the project settings.
Go to the integrations section.
Find the active Notifications integration and click on it.
In the integration settings, click delete.
After deletion, a new link will appear for connecting notifications. Share this link with the new operator so they can launch the bot and connect notifications to their account.
You may also find this article helpful:
Payment acceptance and verification